PaySafeCar
Complaint 250556 Details

I bough two $100.00 voucher on June 29 2012 to buy a couple of items in a website outside EEUU. I spent the first $100.00 voucher but I couldn't get what I want to buy because it was a fake company using Paysafecard to get payments.

After several attempts to get my $100.00 back I gave up and I called Paysafecard for a refund of the second $100.00 voucher. I have a year to get a refund.

I sent to Paysafecard all the information they asked for, a lot of information, and I've got a confirmation email telling me that everything was okay, that my money will be in my Checking Account in two or three weeks.

This is the confirmation email. I delete my email and some characters from the reference number:

> "Date: Wed, 8 May 2013 14:08:42 +0000
> From: [email protected]
> To:
> Subject: Customer Service paysafecard 01072950 [ ref:_00F1._5UdA0:ref ]
>
> Dear Mr. X,
>
> Thank you for providing us with your details. We have requested on your behalf a refund in worth of USD 100 to be received in the form of a bank transfer.
>
> Refunds via bank transfer are generally processed within 10 - 14 business days. Should you experience any delay beyond this timeframe, please do not hesitate to contact us.
>
> Kind regards
>
> Your paysafecard team
>
>
> paysafecard.com USA, Inc.
> 5 Penn Plaza, 19th Floor
> New York, NY 10001"


That never happened. I called them three times already and I wrote them an email and they keep telling me the same answer. "I will pass your complain to the Financial Department and they will email you or contact you." I am still waiting for the Financial Department to contact me.

The ticket due date is June 29th so I am suspicious that this company is waiting until the ticket expire to have a valid reason to not return my money. Could you help.

This is the company contact. The associate that answer you are no NY or America based, they are in Europe, Amsterdam.

http://www.paysafecard.com
Paysafecard

Phone:(877) 638-6920
Email:

[email protected]
[email protected]

Additional Employees:

Udo Mueller Website Admin