Town Center Nissan
Complaint 250279 Details

My son of 24 years old, young black professional, trying hard to show independence for himself was bamboozled, first time buyer went into this establishment trying to purchase a vehicle on 6/8/2013. They gave him a loan at 20.84%, with a down payment of $1800.00 @ $551.00. Granted I am sure his credit is not the best, and yes he signed the contract because he was excited to be approved on his own with no co-signer, but they told him he was financed through Capital One and Tom Hodge the sales person promised him a sunroof and fully loaded vehicle once he signed the contract. We tried to return the vehicle because Tom said it would now cost an additional $900.00 to an additional $1500.00 for just the sunroof and Bluetooth being added. The finance manager Maroon Farhat said nothing could be done because we had a loan and a contract, with only one day recession we tried to return. My son telephoned Capital One to return the vehicle since it would be a voluntary repo at this point; Capital One insist there is no loan for my son under Town Center Nissan and they couldn't direct us. Calling back to Nissan leaving a message for Kenny Grant the General Manager, someone in turn besides Kenny calls me back named Scott Middleton; very rude and wouldn’t even let me talk just to find out what time someone will be there, hung the phone up on me saying I am lying about the loan and I have the vehicle and car, don't call them again.