FromYouFlowers
Complaint 246633 Details

On 5/26/13 I ordered flowers to be delivered to a business (between 9-5) on 5/29/13 for a friends Birthday. I paid with my PayPal account and it was immediately charged. On 5/29/13 around 4:00 pm I spoke with my friend and she had not received the flowers. I called and spoke with a representative of fromyouflowers. They called the florist and informed me the delivery was on the way. At around 4:55 pm I called again and spoke with a representative, they again called the florist with no answer. My friend left work shortly after 5 pm with NO FLOWERS. I was informed the following day by my friend that the flowers were delivered around 6:30 pm. She did not receive the flowers until today 5/31/13. When I spoke with a representative on 5/30/13 the day AFTER the flowers were to be delivered, I was told some story about the delivery person... I was told that the florist thought 6:30 pm was OK because it was a nursing facility and they “thought” they were for a resident. On the form it specifically indicated a business delivery between 9-5 on 5/29/13. So they told me they would give me a 15% discount. So today on an order of $38.98 they gave me a credit of $3.60. Not sure what they figured the 15% on. Then they e-mailed me a coupon for $10. on my next purchase, which I promptly deleted, there will be no next purchase. All the “15%” discount $3.60 did was piss me off further.

Had their representative told me the delivery was going to be after 5 pm, I would have cancelled the order and kept the whole $38.98!
I was led to believe my order would be delivered on my friends Birthday right up until the last minute when it was to late to do anything. Getting flowers for your Birthday, delivered after you have gone home and are off the next day so they sit for two days is not acceptible.