Southwest Lending Resources. 2013
Complaint 242894 Details

Company advertised as a low interest rate financial institution with the ability assist those with poor credit ratings. My boyfriend, Justin, contacted the institution, they did a "preliminary" check (assumming credit rating or something) on him and the transaction was approved. All that was required was that he submit a deposit for interest - as he was a first time customer - and to execute the contract complete with personal banking info. A deposit of $1350 was wire transferred to the company. The $10000 / 4 year tem loan was to be deposited into his account that afternoon. This was 2 weeks ago. Since that time all efforts at contacting or communicating with the company have been futile. We have been told our initial representative (Mike Mallice - ext 232) was suspended and we were put on Diane Holidays accounts (ext 369). Diane has not returned any phone calls and any customer service reps were are able to speak with excuse all communications due to meetings etc. As we are in Canada and have an very busy work schedule, we are unable to investigate this personally. Justin is at work today and fed up so I offered to see what I could find out. As I have fallen victim in the past, I would prefer having this company investigated and getting answers as soon as possible before other innocent people fall for it as well. Any advice or reply on this matter would be greatly appreciated. Thank-you,
Tina