Superpoke Pets/Slide, Inc.,/Google
Complaint 2409 Details

For a very brief time, the virtual pet website called SPP.com offered a thing called V.I.P. membership: A deal where, for $4.95 a month, you are given more options to personalise your "pet" and also, with V.I.P. membership, one can better arrange the pet's habitat.

I was "suckered" into an ongoing scam set-up by the new owners of Superpoke pets (the new owners being, of course, Google). For all of the month of June, when logging into the SPP.com website, I was forced to enter my credit card information by a prompt which alerted me to the fact that I would lose my V.I.P. membership indefinitely after June 30th if I did not update billing info right away. After several times of having to give the same info over and over again, I decided to personally write to the SPP.com billing operators. The first email I sent never got a response back. Four separate times thereafter, my V.I.P. membership was "taken away" from me, despite the fact that this company had gotten their money out of me... in fact, for the month of June, this company overcharged my credit card! Instead of one payment of $4.95, they charged me ten times!! After I had caught this overcharge, I wrote another email, this time requesting that this company refund my money immediately. A week later, I got a three-sentence response which said: "Hello. You will have to contact your credit card company to get these charges reveresed. Cheers."

As of today, July 1st, V.I.P. membership is null and void. No one else can "purchase" a subscription. This has everything to do with the fact that SPP.com, in the few months since they started the V.I.P. offer, has overcharged a lot of people for something which was only supposed to be a once-a-month payment of $4.95. On the SPP.com forums, people like myself tried to let it be known to other players how this company is stealing money from customers by-way of the V.I.P.-creditcard-hold scam. I was banned for a couple of days from posting on the forums about my issues with the billing department not obliging me with an adjustment to my credit card. Today, the official big change over day for SPP.com, I have logged in to my account to see that my V.I.P. membership privileges are now taken away from me, and half of the "gold" items (these are virtual items which cost me real money) are missing.

Month-to-date, the Superpoke Pet website has overcharged my credit card a total of $400.00, all for a V.I.P. membership which is now taken away from me. I have no place other than my credit card company to make a complaint about this. I am sure that I am not the only one who has been extremely ripped-off by this company. But where SPP.com constantly deletes forum posts where customers are making known the real issues they are having with the company, there is no other way for users/customers to come together to state how much money SPP.com has ripped-off, and how many.