Hartawan PTE LTD. Hatim Khalil Unit Huaqiang Piazza RD
Complaint 238867 Details

I ORDERED A PAIR OF GOLD PEEP TOE ANKLE STRAP "CHRISTIAN LOUBOUTIN" SHOES FROM AN ONLINE WEBSITE THAT SEEMED TO BE COMING FROM CALIFORNIA. AFTER MAKING THE PAYMENT I RECEIVED SOMETHING ABOUT THE PEOPLES REPUBLIC OF CHINA. BEFORE RECEIVING THE PKG I EMAILED THEM RE: A TRACKING # AND THEY EMAILED ME BACK ASKING ME TO BE PATIENT. I RECEIVED THE PKG THROUGH DHL EXPRESS AND UPON OPENING THE SHOE BOX I SMELLED A STRONG SPRAY PAINT ODOR! I EXAMINED THE SHOES TO FIND OVERSPRAY ON THE SOLES AND SOME AREAS MISSING PAINT. I LET THE COMPANY REP THAT I HAD BEEN EMAILING KNOW HOW UNACCEPTABLE THE QUALITY WAS AND THEY DIDN'T FIT. THEY TRIED APOLOGIZING AND GIVING ME OPTIONS OF ME TRYING TO SELL THEM TO SOMEONE ELSE, THAT THEY HAD PUT A LOT OF COST INTO THEM AND IT WOULDN'T BE COST EFFECTIVE FOR ME TO SHIP THEM BACK. ON THAT THEY WERE CORRECT, IT WOULD'VE COST ME AS MUCH TO SEND THEM BACK AS WHAT I HAD PAID FOR THEM! I'M STUCK WITH A PAIR OF POOR QUALITY SHOES THAT I WOULD NOT SELL TO ANYONE!