AT&T
Complaint 235785 Details
- Date Occurred: 04/30/2013
- Reported Damages: $329.00
- Location: At&T Warranty
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
My phone was not charging. It was within the 1 year warranty period. I call At&T and was told they would replace my phone for the same one "refurbished". Since my phone was not working, what choice did I have. Today, about one month later, At&T sent me back my old phone and with a form letter stating that my phone was damaged.I will be billed for $329.00. Other then the phone not charging it was in perfect condition. I called and was asked" did I wiggle it to make it charge? I said I tried to get it to work to no avail. They said my actions of wiggling it caused it to break? I could not believe it. I did what anyone would do. I put the charger in the slot, that was it. It simply was a phone that stopped working. I was shocked. I have been a loyal customer for 12 years or more. I was so upset that I offered to send back the "refurbished" phone they sent me. They would not take that back either.
How can a company lie like this and get away with it?
Please assist me in this matter, as I feel that it is so wrong to charge me for a defect in their phone.
Thank You
- Olga SBID #c79da4254b
- Posted 04/30/2013
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Company Statistics
- Complaint Against AT&T
- Complaints Filed: 214
- Reported Damages: $9,392,171.19
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