Natural Health Network
Complaint 235614 Details

I sent for a free sample of a moisturiser back in November 2012. The information stated that only postage & packaging had to be paid. I discovered when I received the items, that the company then state that payments will be taken out of your account each month, so I called to cancel, but could not get through. I therefore also called my bank to ask them to flag any activity from this company and any payments that try to get requested.

Unfortunately, apparently the company had requested a payment on 27th December 2012, I called my bank on 28th December 2012 and so even the payment left my account on 28th, my bank cannot reclaim it.

I have complained by email to the company, but they refuse to refund me the money.

I would not mind so much (even though I can afford the extortionate £74.95 they have taken from my account :( ), but the moisturiser wasnt even any good. It made no difference to my skin than any other cheap High Street brand. I therefore feel this is completely abusing my rights as a consumer. Could you please help me?

The product is Veloura, the Company appears to be called Natural Health Network, and here is an image of the amount taken from my bank;
28 Dec 2012 POS 7608 27DEC12, VELOURA VELOURA, 080090050010X GB -74.95