TapJoy
Complaint 233476 Details

I responded to your email two days ago.  I have not heard back from you yet.  I downloaded the Paplinko app and reached level four.  I received the one mithril for downloading the app.  I have still yet to receive the two mithril for reaching level four.

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On Apr 9, 2013 8:52 AM, "someone" <> wrote:
I was awarded the 1 mithril for downloading but not the two mithril for getting to level four.

On Apr 9, 2013 8:50 AM, "Tapjoy Mobile Support" <[email protected]> wrote:
Hello,

Our records indicate that your device has already been awarded 1 virtual currency in the app The Hobbit: Kingdoms.

If you think that this is incorrect, we are here to help and would love the opportunity to help resolve the issue. Please feel free to respond to this email with your questions or concerns.

Thanks,
Tapjoy Support



Ticket Details
Ticket ID: 2744330

I do not understand why it is that I can not get my reward.  I also can not get a response.

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On Apr 18, 2013 2:02 PM, "someone" <> wrote:
I have been watching my The Hobbit: KOM account and have still yet to receive any sort of in game currency reward.

On Apr 17, 2013 8:10 PM, "Tapjoy Mobile Support" <[email protected]> wrote:
Hello,

I apologize for the delay caused to address your concern. I have awarded you '40 currency' for the offer 'Reach level 4 in Paplinko!'.

Please remember when you are taking offers to:
- Click on the offer and run the app at least once.
- Have a strong internet connection when running the app.

Again, thank you for contacting Tapjoy Customer Support. We appreciate the opportunity to assist you. If you have any additional questions or concerns regarding this matter, please do not hesitate to reply to this message.

Regards,

Steven Millers
Tapjoy Customer Support
[email protected]
www.tapjoy.com

Ticket Details
Ticket ID: 2744330

Unfortunately this is not the App Developers fault that I have not received my credits.  I would like a phone number for your customer service.  This is not a very professional way of handling things.  I have try contacting you about this one instance on several occasions.  It always takes you a tremendous amount of time to get back to me and now I want to speak to a living person on the phone from your company.  Because while your records show that it was rewarded.  They showed the same thing when I first spoke to someone and the investigation that followed showed that I did not receive my credit.  Now I want what is owed to me by your company.  It is not so much to ask.  It was two credits but no I could not get those.  Then I was promised forty and did not receive those as well.  In my opinion this is a very poor mockery of a company that does not do what they say they will.  It is false advertisement and can be dealt with swiftly by law.  And believe me that when you say that I need to reach out to the developer I don't that is your problem because this was all done through you.  It is your problem not the developer's.  Now send me a customer service number for your company or my rewards.

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On Apr 24, 2013 4:39 AM, "Tapjoy Mobile Support" <[email protected]> wrote:
Hello,

Thank you for your response. I apologize that you did not receive your credits. Unfortunately, because our records show that the offer was awarded successfully, we will need to ask you to reach out to the app developers for further troubleshooting. Please be sure to explain that you have already contacted Tapjoy and an attempt to resend your credits has already been made.

The company that develops this application, Kabam, should be able to manually credit your account for the full value of the offer. You can contact them here: //http://kabam.custhelp.com/app/ask.

I'm very sorry that we could not be of more help on this issue.

Thank you for choosing to be a Tapjoy customer.

Regards,

Jonathan Williams
Tapjoy Customer Support
[email protected]
www.tapjoy.com

Ticket Details
Ticket ID: 2744330


This has been going on for more than two weeks and it is false advertisement. They can be sued if there are enough of us who are tired of this.