NutritionCustomerCare.com
Complaint 231522 Details

I received a link with a video of Dr. OZ giving information about Garcinia Cambogia. The advertisement said I would pay for 3 bottles and get 2 bottles free @ $31.80. With this information I thought I would pay $95.40, the two free bottles were not free. I was charged $31.80 for 5 bottles and my credit card was charged $159, plus $49.95 for refills. The way they have the program set up, you think you are getting your grand total, instead you are being charged at the higher price and there is nothing you can do about canceling the order unless you follow these rules:
YourTrimTrainer Terms:

By ordering this product, you agree to be enrolled in YourTrimTrainer.com. Try it out for 30 days at no charge. After the trial expires, you agree that your card will be charged $9.47 for continued access to all of the tools, support and training YourTrimTrainer.com provides. Your monthly membership will recur at $9.47 every month from the time your trial expires until you cancel. You must call 855-978-6683 to cancel your monthly membership.

Return Policy:

In order to obtain your full refund, contact customer service by phone and obtain an RMA (Return Merchandise Authorization) number to place on your package. Write this number on the outside of the shipping package, and send the product back to our fulfillment center at the address listed below, within thirty (30) days of the date you originally ordered the product. In order for your full refund to be processed the product must arrive at our fulfillment facility within thirty (30) days of the original purchase date. You pay for return shipping. There is a $5.95 restocking fee per unit you are returning. This fee will be taken out of the refund issued. Once our fulfillment center has received the package and relayed the correct information to us, you will be issued a refund.Your refund will be credited back to your bank account, and may take up to 3-5 business days to show in your statement, depending on the speed of the processing bank.

*Please call customer service for return address, so we can make notes on your account*

I have called 3 different phone numbers and spoke with people from a call center that English is their second language. With no results - I am going to have to pay $29.75 restocking fee ($11.90 is for the "2 free" bottles. Stay away from this company when ordering Garcinia Cambogia