Palmco Energy
Complaint 231122 Details

Palmco Energy is one of the biggest scams to hit NJ! They promise you "lower" rates then PSE&G which is NOT true. DO NOT switch over. They solicited me through the phone, at first they make it appear that they are from PSE&G and when it's time to enroll with them thats when they will inform the customer that they are not. Here is what they do not disclose to you. Number 1- they do not disclose to you that their rates are "variable" they do not tell you that the rates can go up whenever they "feel" like it. Number 2- they do not disclose the fact that though they are the "supplier" you STILL have to pay PSE&G for "delivery" charges which are almost as much as your bill. So you are left paying DOUBLE the amount of what you would have paid. So beware they will not disclose that to you, and if they do you will be paying A LOT of money for supply and delivery. Number 3- they do not disclose to you that the process to sign up with them takes about 2-3 months, and here's the catch. Once you realize that you are being charged extra money the process to CANCEL takes about 2-3 months as well. So you are STUCK with Palmco wether you like it or not because it's a "process" which they NEVER tell you. Once I called to cancel my services with them the following month I received a bill of $400 AND they INCREASED my rates and when I spoke to them about it they said well thats the "variable" rate that I signed up for, even though PSE&G were at a MUCH MUCH lower rate. Mind you NO contract was signed it was all over the phone. Buyers beware! Do not sign with this company! They have THE WORST customer service, they are a SCAM they do not fully disclose all the information that is needed. They might show you a lower rate but they can RAISE it whenever they feel like it, and because they are not regulated there is nothing the consumer can do about it.