Healthier Balance Health Products LLC (AZ) aka. Greencopy Products
Complaint 228750 Details

8-20-2012 - Requested the free 30 day sample of Lipo Slim and Natural Cleanse. Cost to me was to be only $4.95. What they do not tell you is that it is $4.95 each AND they automatically put you on something called auto-ship where they send you the next 30 day supply and charge your card $79.99 and $64.95 each month. 9-25-2012 - I caught it on my statement and called 888-242-6470 to cancel. They agreed to cancel future payments. That part did work fine. When I ask them what I am to do with the products I did not approve, they said I had to ship it back to them priority mail and registered. I did both and tracked it. I received a notice from USPS showing it was signed for on 9-28-2012. 11-2-2012 - called 888 number spoke with Kelly, said supervisor would call me in 24 hours (wrong). 11-7-2012- called 888 number and spoke with Noel, said they were refunding $144.94, and waving restocking fee. Told I would receive refund on 11/10/12 (3-5 business days) (wrong again). 11-13-2012 called and told they could not refund because product not received. When I told them the tracking number and who signed for it, they changed their story and told me that they were going to escalate this to their Resolutions department.

3-11-13 called 888, spoke with Joanie and asked for resolutions department, told someone would call within 24 hours. No call received.I informed them i closed the credit card used and that the refund would need to be by check.

3-15-2013 called 888 spoke with Joy, supervisor, was told it was their error due to an error in the field, whatever that means, forwarded to resolutions dept, got someone named Christine, guaranted a check would be mailed shortly, told they are having payables issues and a new software being installed, told I would be contacted to confirm conversation by email (and I did receive it same day), no check number provided but told it would be emailed to me, never was. 888-789-2205.

4-8-2013 - emailed christine asking where my refund check is. no answer back.
4-9-=2013 called 888 number 7 times no answer and hung up on.
4-10-2013 - called 3 times still no one available to take call.
4-10-2013 pm spoke with Jacob Dentice and told it would be escalated again.

FRUSTRATED...not sure what to do next???? Suggestions?