Dead Sea Kit Company
Complaint 223141 Details

I ordered what was presented as a limited free trial of two products by this company. When $264.95 was taken from my account, I called my bank. I went back to the terms and conditions and found their money back guarantee. In the meantime I reported this company to the Advertising Standards Authority and Citizen's Advice Bureau (the only port of call for what was the Trading Standards).
At the further cost of $26.51, I posted the products back to the address given in Israel.
However, I also:
Went to both websites, logged in and switched off the Auto-Ship or Auto-Renew. I wrote to them from each website while logged in saying I was cancelling and returning the products.
I also posted a letter to their head office. Then I tried the phone number which welcomes you and leads you to a dead line.
There was an email address in terms and conditions, which I wrote to.
I enter into an email conversation with them and send my receipt, get confirmation of my refund and am told that 'no further shipments will be made or charges to my account'.
Confirmed, you'd think? No.
A few weeks later I get a text informing me that a payment has been made on my card in Mauritius and to call if suspicious. I call the bank and find it is DS Marketing trying to take $104.74 from my account from Mauritius. Two previous calls said that under 2 different names, DS Marketing had tried and failed to take money from my account. They used a new name Hautcollagen.
I emailed (promise of reply within 24 hours). 72 hours later I get a reply. I am informed that they hadn't had written confirmation that I wanted to cancel. What??????? I had written from both websites, by Royal Mail and by email, plus I had returned the products, got a refund and had confirmation that I would not be charged anymore or receive anymore shipments.
Two more shipments arrived.
In the email from Tessy Matthews, she says it is for my convenience that the shipping works in this way. For my convenience? I had lost days of work, money, what? for my convenience? Been distracted for my convenience?
I went back onto each website with my login, and wrote to them again. I wrote back by email listing all the ways I had contacted them and that I had had a refund and received confirmation from someone called Alex that I would not hear more from them. I found that the Auto-ship and Auto-renewed had been changed back to monthly.
Yes, after sending back products, receiving confirmation of no more shipments or charges, I am charged more and sent more products because someone has gone onto the website and changed my 'subscriptions' or whatever back to monthly.
Under 'my cart' it even says nothing has been ordered. I checked every inch of those websites.
These people should be jailed.