Cobetech247
Complaint 220898 Details
- Date Occurred: 03/03/2013
- Reported Damages: $390.00
- Location: Newport beach, Ca
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
On March 3, 2012, I had a problem with my HP Printer, I went to the HP site and followed a link Cobetech247who on their website claim to be Microsoft certification, for tech support. They took remote control of my PC and fixed?? the problem. Then they sent me an email to authorize American Express to pay them $299.95 for 7/24 support for all (3) computers in my home. I did so. The phone number they gave me is 1-888-328-2996. However the next day I tried all day to reach them, and same message "the person you are trying to reach is unavailable". I also went to back to the HP support and the link was gone. After 3 days of fruitless effort, I called American Express and disputed the charge. It turns out they had received a charge of $300.00 from a company called New Tech Experts. I went to their web site, no phone number. It is a NEW co. incorporated in Delaware 5 months ago. I called Amex back and they had a phone number for them (1-302-353-4585). I called, and I received the identical voice message as before from Robetech247!
American Express is trying to check for the dispute. But I think it is critical for these two?? companies for fraud. I took my PC to a reliable techie and he cleaned it up, however, I am still out $90.00 for the clean-up and possibly the $300.00 on my Amex bill
Update: 05/03/2013
American Express could not verify these companies exist, so they credited my account with the charges made on my card. I changed my banking info, canceled all credit cards, I also notified the Attorney General.
Update: 06/06/2013
American Express resolved this. They were unable to validate either company's existence, so they refunded my $390.00.
- Bonnie SBID #353a34a7ae
- Posted 03/18/2013
Comments
- Bonnie SBID #4ead424aad
- Posted 04/04/2013
- I have an update on this. I received a called on 3/21 from Real Tech Experts. The man told me he was sending my money back. The number he called from was a Skype number. Then on 3/27, I received another call from the Skype number, but this time he said he was with Tech Care Inc.?? and they were providing support for Cobetech247. He said the reason they NEVER answered my phone calls was their building had collasped! American Express is still holding payment to them. There was a comment on your board that one of your people had talked to them. I find that very hard to believe.
-
- thumb up
- 0
- thumb down
- 0
- flag
Similar User Submitted Complaints ▼
Cobetech247 Complaint 261635 for $300.00
-
Cobetech247 and I engaged into a 2 year agreement for online tech support. Now that I've tried...
-
Melinda
- Posted on 07/21/2013
Do You Have a Complaint?
Add a complaint and spread the word. High volume complaints have a better chance to get their money back. Submit a report and join forces with others like you!
Submit a Complaint NowBusiness Profile Summary
Company Statistics
- Complaint Against Cobetech247
- Complaints Filed: 2
- Reported Damages: $690.00
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.