Magic Mesh Screen Door
Complaint 21891 Details

I ordered this product on-line last Sunday. Since I only had use for one screen curtain, I tried to not get the "1 free" because it had a $7.95 shipping fee so it wasn't really free. Not only could I NOT get only one, but by the end screen of the order it had me down for 2 sets of buy one/get one free so I now had a $39.90 bill for 4 curtains plus $31.80 in shipping for a total of $71.70! So much for $19.99! I couldn't cancel the order on the website (I had hoped for a "confirm" button- doesn't exist), and the customer service # was "not open on Sundays" so I tried calling Monday am 10:30, and was told "sorry, too late, it's already been processed - you can't cancel the order". The service representative was unresponsive to my dilemma and said my only recourse was to refuse delivery of the package. Of course not only could she tell me who the shipping company was initially (only after I pressed her did she find out it was FedEx) but I work so how was I going to refuse delivery if they leave it on my doorstep? I discourage everyone from ordering this product online!!!