Direct TV
Complaint 217593 Details

on, or about a year ago direct t.v. was setting up new service at my sisters home. she did not have a credit card to set up the initial installment, the representative with direct t.v.said that if i would agree to let them use my card number as a one time use only they \would begin setting up her service. i asked several times if my card would only be used for this one charge and i was assured every time, very nicely, that direct t.v. could not keep my account number on file.my sister did not have a checking account so she told the rep. that she could send the monthly bill into the company by money order.at no time did i ever make a payment on this account using my bank card that should not have been kept on file past the initial set up fee. on march 4,2013 direct t.v. took the above stated amount out of our account without any authorization by me or my husband whose name appears on the same account. this withdrawal has caused a great hardship on us as my husband is on disability and the amount withdrawn was almost his entire check.we do not have a way to put back the money that i believe was taken out illegally and we still have bills to pay.we have direct t.v. since2010 and i would not want to think that your reps.would say or do anything to get new service. i would appreciate this matter being taken care of as fast as direct t. v.saw fit to take the said amount off a card that should never have used but for the one time set up fee 'per the direct t.v. rep.