8008036240 iTech247
Complaint 217205 Details

The touch pad stopped working on my Toshiba, with factory installed Windows 8, laptop. I googled Toshiba tech support and clicked on the first site that came up. The first suspicious detail is that someone answered the phone directly. I asked "Is this Toshiba Tech Support?", he answered that it was. The next suspicious detail is that he asked me to use an online remote PC access site so that he could get on my laptop to diagnose the problem.Alarms! But, I did it. (Looking around, he remarked that I had a very 'nice' computer. Why would someone at Toshiba think that my $700 computer, that they work with everyday, was so great?) Then, of course, he found many, many, many viruses on my computer - apparently Norton didn't catch them. Then he said that the biggest problem with my computer was that I didn't have a firewall(WHAT???). He was kind enough to check my warranty, unfortunately my warranty did not cover software support. BUT, his supervisor said that he could go ahead and fix my computer for a small fee of $199.99. That is when I hung up. I did finally get a hold of the real Toshiba tech support, and they kindly told me that my issue was normal for a Toshiba/Windows 8 setup. And they told me how to fix it. For free. After all of this, I know that this is not just some fool trying to fix peoples computers. When I hung up he was still remotely connected to my laptop, he restarted it from his location. When I logged back on and went to my internet explorer history to find out exactly what website I had gone to, it was nowhere to be found. Nor was the remote access site that he asked me to use. He covered his tracks. The phone number above is the one I called.