New Vitality
Complaint 21705 Details
- Date Occurred: 09/10/2013
- Reported Damages: $42.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Ordered free trial of product, decided I didn't want it anymore but get the run around in regards to cancelling. Meanwhile, this company charges my card for a reorder. Left 3 voicemails and none have been returned. There order line picks right up, but there cancellation line is ALWAYS "experiencing higher than normal" calls. This sound very deliberate to me.
- Capitone SBID #cd3fb8c182
- Posted 09/20/2013
Comments
- New SBID #N/A
- Posted 09/21/2013
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To Capitone,
I am deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings.
We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our "Super Saver Program". I would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representative side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with our department manager Marques, that phone number is 1-800-943-6465 and his extension is 1236. I promise that we will do everything possible to make you a happy customer.
Thank you.
Customer Service
Farmingdale New York
United States -
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- Capitone SBID #N/A
- Posted 09/21/2013
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"Customer Service" you can keep your cookie cutter response. You've given it for every complaint about your off base company, and as others have mentioned, the number is useless for the same reasons I've listed my complaint.
Either you have way too many people wanting to cancel your unhelpful product or you've severely understaffed your "Customer Service" dept. 2 weeks of constant calling only only 3 hits to VOICEMAIL with absolutely NO CALLS BACK is not only ridiculous, but sorely irresponsible, which leaves me to believe that it's really nothing more than a deliberate tactic. If you can't get through to cancel, your order is placed automatically.
Those looking to overcome this scam, file an official complaint with the Better Business Bureau in NY, the state this company is based. It worked for me and I'm done with this awful company. Link is below:
http://www.newyork.bbb.org/
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Company Statistics
- Complaint Against New Vitality
- Complaints Filed: 21
- Reported Damages: $1,550.36
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