NaturalGreenCleanse
Complaint 215571 Details

I like to use a colon cleanse every spring, so thought I try one that had a free offer. The same day I also decided to try a Green Coffee offer. I've been ill for several weeks, so this might be why I made the error I did. I cancelled the green coffee right away before I'd even tried it. The lady told me to keep the product I'd just received. Our refrigerator broke down at that time, and we had the unexpected expense of purchasing a new one. Very upset about all of this & being sick to boot, I somehow got confused as I'd also received two bottles of Natural Green Cleanse. I had them a few days and realized it didn't matter if they worked or not, I couldn't afford to purchase them. I'd remembered the lady said to just keep the product. .. so I didn't return them. It wasn't until I looked at my credit card statement yesterday and realized there were two charges from Natural Green Cleanse (one had JLL in front of the name)for $4.95 and also 2 charges for $88.92. I also saw the 4.95 charge to try the Green Coffee bean supplement, but no further charges for that. I realized then that I'd cancelled the wrong product. But at any rate, I'd surely not ordered two of the Natural Green Cleanse. I'd had to have put my CC info in twice, which I definitely didn't do. It appears they have two companies (one starts out with a JLL) and they somehow manage to sign you up for both companies. Because of my error (in cancelling the wrong product), I'll pay one of the orders, but it is not right that I was charged for two when I'd just ordered one. Never mind that I didn't return the second bottle that came the same day. This product is not worth any more than $20 a bottle, as the small green tablets would be inexpensive to reproduce. I believe they are not losing anything by my keeping the bottle they sent that was not ordered. Any legitimate company would be willing to owe up to their error and credit my CC with the charges of the one I didn't order. The man on the phone was very rude and kept saying I'd signed up to have them bill me after 14 days. Just like the others here with claims I saw no such thing and didn't order two. I'd like the $88.92 + $4.95 (price of trial) for the second order I'd not made, credited to my Credit card.