FocalPrice.com
Complaint 213810 Details

Worst shopping experience EVER! Went to buy a tablet on Feb 17. They took payment immediately. I get a message the following evening (read the next morning) saying that in order to continue they need a scan of the front AND BACK of my credit card. This is NOWHERE on their site that you can find PRIOR to placing an order. This is also their policy for ALL credit card orders (giving some excuse how they've been frauded before so they do this now). I told them I wont provide that and if they can't ship then they are to refund my money. They said they would but it would take 15-25 days to get a credit.

It took a call to my credit card company and MULTIPLE messages to get the credit back on my card but not before changing the refund time from 15-25 days to 15-20 BUSINESS days to 7-13 days. I guess because of my credit card company's good policy I got my credit today.

They also REFUSE to have any correspondence outside of the messaging system on their site. The one email I did manage to get from them that was outside their site was from some random number at qq.com. Its through their site or not at all.

All in all this is one of the shadiest business dealings I've ever had with a company. Do not be fooled by the few positive reviews here. Notice how some of the positive reviews in English use short, simple sentences to hide their lack of English knowledge and speak in very generic terms?

Also, when I spoke to customer service I spoke to someone with a Chinese name, but after I wanted a refund I was in correspondence with "Natasha". Another site said this might be a Russian "company". Who knows.

Bottom line: Anyone who requires a scan of your credit card so they can have the full number with CCV, won't communicate outside of their website and changes the terms of their sale AFTER they get your money is a SCAM!!!! AVOID!