ProGiftNet.com
Complaint 212349 Details
- Date Occurred: 02/14/2013
- Reported Damages: $89.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
WARNING! This company is malicious!
I also wished I would have looked up this company before ordering from them. I placed an order of 89$ for some crappy flowers because they had a same-day-delivery guarantee. I placed my order 12PM on valentines day. Since it said that all orders before 2PM have same day guarantee, I thought the flowers would get delivered the same day. Instead they got delivered 5PM the day after.
I then contacted the support, and they tried to screw me in all kind of ways. They were telling me they state in their terms and policy that special occasions do not have this guarantee, but when I confronted them to show me where they coldn't - because it cannot be found anywhere in their terms! They then tried to tell me I had placed my order too late, because my order was placed 12PM but processed 3PM. I then responded with that it says on their website that orders PLACED before 2PM have the guarantee, which they then didnt respond to. I've been mailing for weeks with them trying to get a simple apology, with no luck.
Watch out for this company!
- Seeking Resolution: I'm Looking for a Change in Their Business Practice
- hughj SBID #0d16f278c8
- Posted 02/19/2013
Comments
- freya SBID #118626cc5f
- Posted 05/13/2013
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Absolute bogus that the site is a scam or fraud of any sort. I have placed my first purchase with progiftnet.com, but afterwards read the horrible Reviews about them all over the net, which freaked me out. Sadly I believed those reviews and left less than pleasant email with their staff.
I have successfully contacted the support, who were very pleasant, polite AND professional. They apologized for the delay of my order, but in their defense I placed the order on mother's day, which is a very busy time for them, as any other florist online store.
Not only they have communicated with me back and forth, but they checked my order and reassured me it's on the way and offered a discount to make up for the short delay. Shame people don't leave more good reviews. I hope that anyone Reading this will not have any doubts about progiftnet.com like I did , I will definitely consider placing Another order with the Company. If you already placed an order and now are worried, be assured that it's on the way and the staff is there to offer their support.
As far as the reviewer who left one star.. wake up! What company doesn't have delays during biggest holidays of the year? Not many that I know of. Just because your order was delayed ONE SINGLE DAY, you did get what you paid for - flowers for someone special, so how are they a malicious company? I am sure that the person receiving the flowers was happy, it's the thought that counts, not a small delay.
They responded to all of my emails, they even apologized to me, not that they had to, I completely understood the situation. In fact I should be apologizing to them for being rude. -
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Company Statistics
- Complaint Against ProGiftNet.com
- Complaints Filed: 2
- Reported Damages: $185.28
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