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Complaint 211800 Details

"I placed a order 1/22/2013 for a Nikon D600 Digital Camera and a Nikkor 70-200mm lens and paid $104.99 for ground shipping. The scheduled delivery date from my receipt was 2/10/2013. I never once received tracking information and I have not received either product. I have called customer service every day since 2/11/13 and talked to Peter. The first time I called him on 2/11/13 he informed me that the lens was on backorder (wish I would have known that earlier.) I asked for a refund and Peter said he would refund me for the lens and the shipping but the camera was already on its was and would arrive on 2/14/13. Today is 2/17/13 and still no camera or tracking information even though I have called every day since 2/11/13 asking for it. I have spoken with my credit card company and still have not received a refund now 6 days later! As I already stated I have called customer service every day since 2/11/13 also asking to speak with a manager but conveniently they have all been in a meeting at all hours of the day but Peter always assured me a manager would return my call... you guessed it, no call. This company has not only performed poorly but they have completely ripped me off! I have paid $3,294.75 and now have nothing in my hand and nobody willing to do anything about it. DO NOT DEAL WITH THESE CRIMINALS!"