Rep From Securus
Complaint 211093 Details

spoke to rep on 02/15/2013 - just wondering if my bill was up to date due to not being able to get calls from my son- she asked for security code - of which i responded i didnot recall ever having and she stated nothing could be done with out it - fine so she proceeded to ask security questions answered all except the actual date of our last call -i replied i dont remember only that it was last week- she insisted on an exact date - well i replied i do not record dates of my son's conversations - i did provide account # & last call on my bill! but to no avail she refused to proceed to assist me - she proceed to badger me with questions an interrogate me on what i was saying to her and insinuating i was lying! Finally she suggested to reset code i agreed - so she said it would take up to few days! she stated to mail in last bill and place new code on paper (really) - or fax it (really) how secure is that! needless to say i will definitely be removing myself from this account by the way i never voluntarily got on!