ISoldMyHouse.com
Complaint 210733 Details

I was about to place an order with isoldmyhouse.com but had to leave my house for an appointment. When i came home I found out my nephew had used my computer and placed my order by mistake.

I called the company that day to cancel my order and sent them an email as well. I spoke with annalynn who said she had to speak with Owen, the president of the company to authorize the refund.

I also called my credit card company to stop the charge from going through but their computers were down that day. I didn't realize I had 3 days to get this charge stopped with my credit card company so I didn't pursue that avenue any further.

I waited a month for my next credit card statement and when I didn't see a credit back for this charge I called Annalynn again but only got her voicemail so I left a meesage for her to call me back. After hearing nothing I called several times in November, December and January, always getting Annalynn's voicemail and always leaving a message to call me back. No one in the company ever responded to me.

Today, February 14th I spoke with Jody Ryan, the vice presidnet of the company. I had a very frustrating conversation with him because instead of calmly listening to me he kept talking over me in a very aggressive manner. I even had to repeat my name 3 times because he kept getting it wrong because he wasn't listenign properly and kept talking over me.

He said that after 4 months he would not refund my money because I should have taken care of this right away which I again tried to explain to him I tried to do. He said that they had alreay spent money placing my house on MLS and he would not refund my money after 4 months.

He also said that I could not have called their company all those times because the company had been sold in that time period and Annalynn had not worked for the company for 3 months. (He must not realize that her phone number is still active and her voicemail is still on that phone line.) He also said that i could not have called my credit card company or they would have stopped the charge from going through.

The only solution he offered me was that I could list my house with them for another time period but I told him that I had no plans to sell my house now or in the future so that offer would not work for me. He kept reiterating that they would not refund my money after 4 months.

I then asked for the phone number of the president of the company which he refused to give me nor would he transfer me to the president. He said the president of the company has nothing to do with and that he, Jody, was the highest person iin the company that I could ever speak with. He also said that he wasn't going to argue with me all day about this and their was nothing further he would or could do for me at which point, totally frustrated over speaking with someone who had no interest in true customer service and aggressively speraking over me and basically telling in so many words that I was a liar, I hung up.