Waka Network
Complaint 207633 Details

I got a call back in October 2012 and was told that I would receive a free $100 gas. The gal on the phone said that there was a $2.99 processing fee and that that's all that would be charged to my bank account. Come to find out, I was charged $94.98 from my account. I called the Waka company and cancelled everything and told them that they had no right to charge my account for the amount that was taken out as I did not give the permission to do so. They fraudulently did so without my conscent. They said they would issue me a check and all would be taken cared of. I received and put the check into my account and that is when things got worse. My account had been overdrawn because the check had bounced and I have been banking at Union Bank for about 7 years and have never been overdrafted once. Thankfully, the bank only charged me a $6.00 fee because of this. I called them again and again and spoke with several employees: Angela, Sam (Samantha) who are both receptionist/secretary; Richard, Joe, Jerry and Martina Bradford (the only one whose last name was given to me) who are all supervisors. Then there is the top supervisor/ceo (or whatever she ranks as) was Natalia who I spoke with only once. The last time I was able to speak to anyone was on January 22, 2013 and it was Sam (Samantha) who connected me to Jerry. He said the batch of checks were issued and sent out on the 18th of January and that I was the first to get paid back what they owed because my amount was higher than everyone elses and my case had been open longer. Now, here we are 14 days later and no check has arrived. I called yesterday to handle the matter, automated answering voice said 54 minutes was the wait time and that I was 1st in line. I waited 1 hour and 18 minutes before hanging up because it kept saying that I was next in line and that someone would be with me shortly. At one point in time, about 2 months ago or so, I was waiting to talk to a representative when a voice came on the phone so I said hello and the lady on the other end said that she wanted her money back. I told her that I am trying to do the same thing. Well, somehow we weren't able to communicate as we were cut off. Though we were still on the line, I believe someone pushed the conference call button which was what enabled this woman and myself to have a brief moment before realizing that they hit the wrong button and cut us short. I have threatened these folks with an attorney and they said that it would not be necessary and that they would handle this asap. Now, I cannot wait any longer. I need someone to handle this matter legally and help me get my money back. And people that run telemarketing scams such as this and rip off folks should be dealt with in a severe punishable manner. What can I do to help and how can I get this matter resolved? I still have the check that bounced in my possession with my bank statement which shows the damage caused to my account. Can someone, please, help? My enail address is: (Personal Information Removed) Thank you very much. Kind Regards, Kelly Graves