Mayan Palace
Complaint 204605 Details

Caught In Mayan Palace SCAM

I just want to begin with saying that I exchanged RCI points for a trip to Mayan Palace Riviera in september 2011. My aunt and I get there and find the place is stunning and the service is top notch. First day there we commit to the 1.5 hour sales pitch during what they call “buyers week”. Well, in the end it was 5 hours and a majority of the presentation was focused on how these units are investments and that they give you “flexibility” in an extra week to use as a rental. The rental income was presented at $2500 net income after maintenance fees were taken out. I was into the idea….it sounded great. Upon returning home I researched renting these units and found that they rent for far less (almost nothing) than they stated repeatedly in the presentation. I have obtained training material that Mayan employees use explaining in detail how they leverage this with vacationers, then skim over the disclaimer sentence that is listed in the mounds of documents. This fraud has to stop. I would not have entered into this agreement if they had been truthful about this. They describe the rental agencies as partners verbally and that you get your rental check quickly in 60-90 days, which is not true. They used scratch paper to show you the money you would make renting these units and how fast they would pay for themselves, which was untrue.

I said I needed time to think... They served me a strong drink and after 10 minutes, the "manager" came to my table and told me : " We gonna give you what you wish. No maintenance fees for you, anytime you'll use your unit." I asked to read the contract ; the gave me a copy, I did read it all. The problem is : when you give your agreement to sign the contract, they give you an apointment in the office an hour later. They present you the papers that you sign because you think they're the same. Result? I signed a paper with 609 $ US reservation fee per week!! There was no mention of any cancellation period during the presentation, so by the time I arrived home and called to cancel my agreement….I was told it was past the 5 days.
I have called and talked with a number of people. To date they have been unwilling to cancel and refund. A complaint will be send very soon to the Mexican Government, Profeco and FTC.

If you go to any Mayan Palace resort, PLEASE do not get caught it the misleading sales pitch!!!
Just enjoy the resort....