The Brick (Furniture/Appliance)Store
Complaint 204374 Details

On March 29, 2012, I purchased a 24" Haier telivision set from The Brick , in Chilliwack, B.C. On or about November 15, 2012, my telivion quit working. I called the Brick and was advised to call the technical support team. I believed it was the remote as I had dropped it on the floor. I ordered a new remote which I recieved the remote which cost me $41.00 soon after. It did not work. I tried to turn the TV on manually and it would not turn on. So I took the TV to the Store in early December 2012. The Customer Service lady said it would have to be sent to the "tech. dept." in Burnaby. I told her I had a new remote and she said that I should keep it. It is now the end of January and I still do not have my TV. I have called the store, spoke to the manager, I have emailed customer service at their head office in Edmonton on 2 or 3 occassions and I get the exact same story everytime. They say THE ARE WAITING FOR A NEW REMOTE. I have told everyone I talk to that I have a new remote!!

I am in my 70's and often cannot sleep at night so I like to watch TV in my bedroom. I do not like having to come out into my living room. When I spoke to the store manager he said" Aren't you lucky you have another TV." That was not appropriate. I bought my own TVs.

I have asked for my money back and am told I must follow the process. Please help me. I am so frustrated and inconvenienced.