Fairwinds Credit Union
Complaint 203658 Details

Deposited my 401K check in the night deposit on Saturday morning for deposit into my checking account. The amount was 2975.00. This also was deposited in conjunction with my paychecks. The check was deposited into my checking account on that day, but unknown to me, there was a 3 & 5 day hold put on the funds because, I had never deposited a 401K check from Wells Fargo before (like I do this every day), anyway I had mailed out my bills on Saturday afternoon because my account showed that the check had been deposited and at a plus in my account. Well here comes Tuesday, right after Martin Luther King day, to find out there had been a hold and the bank was returning checks left and right with $35 attached to each one. Ten in fact to a total of $350.00. I called the 1-800 # and was transferred to that branch bank. Spoke with a Britney which could have cared less about me or my problem. She brushed be off and did not want to talk to me. I waited an hour for her call back - while I was driving up into the bank parking lot. I was still on the phone with "her callback" when I walked in to the lobby of the bank. I asked that she come out of her office - she said, "is that really necessary?" - I said, "of course it is" after all I am a CUSTOMER of the bank. At this point she came out, also did the branch manager, they both tried to tell me there was nothing they could do, it was my fault for thinking the funds were available, The funds were available when the check was first deposited on Saturday and the following Monday. On Tuesday, someone decided to put a 5 day hold on it. Well after further discussion the Branch Manager decided to "push a button" and make the funds available, but not before "Britney" decided to watch the fees rack up. The branch manager stated he could do nothing about the $350.00 in fees but would allow me access to MY Money. Go figure. Well I am out $350 in unnecessary fees, a days work as well as Britney did not want to help me - very cold - robotic type of person who did not have an ounce of compassion, sympathy, customer service bone in her body. I don't think I have ever met anyone so cold. If this is what our colleges are turning out into the world to handle customers, then I feel sorry for todays society as a whole. Any way, I would like to have $350 in fees returned to my account, as they were being WATCHED by a bank employee - racking up - and refusing to lift a finger to stop them.