Forever Comfy
Complaint 202130 Details

On Dec 21,2012 I placed a order for One(1)forever Comfy Cushion,the cost for One(1)was $19.95 plus $9.95 P&H for a total of $29.90. I also ordered a second free cushion for just the P&H cost of $9.95. After placing my order on the Forever Comfy website, I was continueously asked if I wanted other special offers as I tried to complete my order and checkout.Each time I declined the offers.After the last special offer was declined,I immediately received a'Order Completed' message with no subtotal amount summary, just the 'Order Completed' message!
When I recieved the conformation for my order it was for two(2)cushions for a total of $79.70 ! I call their Customer Service at once but was told to call back because it takes 24-48 hours for it to show up in their system.I called back the next day and for 3 more days the message said they were closed for the holiday !Even going to their web site was useless.There was no way to correct this problem.I finally got threw to them on Dec.26 2013,8:00am. Spoke to someone named Michael, I told him I wanted to Cancel my order completely !"He said it was too late, it was already mailed. When it arrives just refuse it,they'll send it back and I'll get a full refund.I said"if I'm not home they won't just leave it will they ? I work during the day.He said no,I have to sign for it,they'll return it to the post office and I just have to refuse it from there.I said OK I'll do that. On Tuesday January 8th it was on my door step!I call the post office,was told just to rite REFUSED on it and leave it for the mail man to pic up tomarrrow. I did this but have not heard anything from the company or been refunded my money as of January 19,2013. I did a try to cancel the order IMMEDIATELY after the order was placed.I can't believe they get away with doing this to people.They give you such a run around,you send the item back and now I'll have to dispute the Credit Card charges. I wouldn't deal with this Merchant. This is unexceptable !