Delta Liquid Energy
Complaint 199102 Details

A COD customer, we requested gas when the tank became empty. The supply that usually lasts 2 mo., ran out after 3 weeks. Upon requesting delivery offering payment upfront for it, Delta refused saying: (we) "should have known before it emptied" & attempted to charge a $90 fee to deliver a week later, leaving us without heat and hot water for 7 days. The company's voicemail says, "we are committed to the highest quality service & even provide 24/7 emergency fuel delivery," but our experience could not be more diametrically opposed.

One admin in the office, requested a form with our credit card and promised to make sure gas was delivered the next day. We complied and returned the form. Expecting a truck delivery time, instead we received an email from Greg Schultz, sales,with "new terms" for a contract on an iPhone. 100% out of gas, we agreed to the terms via email, requested scheduling again & asked about the new terms and why the contract was changing. We phoned the owner of the company Robert Jacobs, for help to schedule delivery. The receptionist told us, "he will not talk to you." When calling the sales person back, he refused to deliver or say why and hung up on us.

We are still out of gas. Have no hot water or heat and the temperatures at 40 degrees. We have no option to run our energy, as our property runs on propane.

A family run company, the management of this company seems to have some kind of personal or family dysfunction issues that have badly affected their ability to relate with their customers - at all. We have a contract with them, their tank is on our property, we want to pay them, but they just cannot seem to get past an odd internal dysfunction to provide service.