Avast Software
Complaint 198888 Details
- Date Occurred: 01/09/2013
- Reported Damages: $21.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I purchased the antivirus and it was charged to my account and it was never downloaded on my computer. Can you either download it on my account or refund my monies back so that I can get a antivirus that will download ..
- Seeking Resolution: I'm Looking for a Refund
- Refund Amount: $ 21.34
- Carol SBID #58ce6aaad7
- Posted 01/11/2013
Comments
- AvastSupport SBID #21e221415f
- Posted 01/15/2013
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Hello Carol,
I am an avast customer rep and after your purchase if Avast was not installed then you need to install the software with the license that should have been sent. If a license was not sent then please send us an email at [email protected] and one of our technicians will be more than happy to help you.
Thank you very much for your cooperation.
Kind Regards -
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- AvastSupport SBID #21e221415f
- Posted 01/15/2013
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Hello Carol,
I am an avast customer rep and after your purchase if Avast was not installed then you need to install the software with the license that should have been sent. If a license was not sent then please send us an email at [email protected] and one of our technicians will be more than happy to help you.
Thank you very much for your cooperation.
Kind Regards -
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- AvastSupport SBID #21e221415f
- Posted 01/15/2013
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To All those with issues or complaints. Please send an email to us at [email protected]. Our support is FREE unlike some of our 3rd party resellers who provide both avast and other PC services.
We truly would like to resolve all of your issues if possible, we just ask that you contact us in the correct channel. Thank you again for your responses and we do look forward in hearing from you so perhaps we can help resolve your issue.
Thank you again Scambook for this opportunity to help resolve our customer's issues.
Kind Regards,
Avast Customer Service Rep
Kind Regards
Avast Technical Support Specialist
AVAST Software a.s.
140 00, Praha 4
Czech Republic
Europe
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Company Statistics
- Complaint Against Avast Software
- Complaints Filed: 52
- Reported Damages: $10,071.03
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