Andrew's Jewelers
Complaint 196183 Details
- Date Occurred: 01/03/2013
- Reported Damages: $271.88
- Location: 24250 Town Center Drive, Valencia, CA 91355
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Purchased a Tungsten/Diamond ring on Dec 17th. Salesperson said it came with a lifetime warranty and gave me 70% off of the $900+ list price. Two days later, on a trip to New York, the diamond setting 'fell out' of the band! I immediately called them in California, telling them that upon my return on Jan 4th, 2013, I would be in to return the ring. I went there today as planned and as so stated, and they refused to refund my money. A ring should last longer than 4 days...no?
- Seeking Resolution: I'm Looking for a Refund
- Refund Amount: $ 271.88
- mrhollywood SBID #5c64b3f29c
- Posted 01/03/2013
Comments
- mrhollywood SBID #22787f14c7
- Posted 01/05/2013
- Andrew's Jewelers and I, have reached an amicable resolution to the complaint. We both agreed that mis-communication played a major role in the dispute and that clearer heads have prevailed. They displayed total professionalism with their speedy response to my complaint and in resolving the matter, stepped 'outside the box' to make it the resolution happen. They lived up to their impeccable reputation.
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Company Statistics
- Complaint Against Andrew's Jewelers
- Complaints Filed: 1
- Reported Damages: $271.88
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