Complaint 194243 Details

  • Date Occurred: 12/22/2014
  • Reported Damages: $366.00
  • Location: United States

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Hello There,

I am very upset with the Xoom customer service and specially with your transaction cancellation process. I have made two transaction last week on 12/22/2012 on 11:17pm and 11:21pm for an amount of $147 and $149.99 respectively.

Here are the transaction ID: X061841740709466 & X061800373188626

To do the transfer i used the wrong bank account and also informed the same to a customer service agent by name Karen Mae Sapaden about it at 11:23pm to report the same. So as per my conversation with the CSR, she said the request has been submitted and confirmation will be sent by email.

Today 12/26/2012, i have seen the transactions worth $147 & 149.99 on my account even after cancellation request which in turn resulted in -$70 service charge because of insufficient funds caused by unwanted transaction by xoom. When i called the customer service with the above concern they just say that i am responsible for all the transactions including $147, $149.99 and -$70.

This has been a very unfair business practice by Xoom and even after my immediate proactive request to cancel my transaction they still processed the transaction without my consent. Thus i need justification in the above case of unfair/ unethical business practice by XOOM.COM at the earliest.

  • Seeking Resolution: I'm Looking for a Refund
  • Refund Amount: $ 366.00

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Business Profile Summary

  • Xoom.com logo

Company Statistics

  • Complaint Against Xoom.com
  • Complaints Filed: 9
  • Reported Damages: $4,523.99
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