Kohl's
Complaint 191102 Details

Received jacket on time and was initially pleased. Most of the people I work with ( who also shop Kohls) commented on the jacket which I told them I purchased from Kohls online. Within a week the jacket began tearing at the underarm seam then tore along the sleeve. I contacted online support and was told to return it to the store. not a problem. Although I did not have the receipt I did have the online order confirmation with the order number,. On attempting to return the jacket your csr looked inside where there was a label that clearly said "Alfani, exclusively for Macy's". I am placing the exact link to the jacket in the email.
http://www.kohls.com/product/prd-980760/excelled-two-button-leather-jacket-men.jsp

I had never noticed this prior as the jacket was sold by Kohls, nor does it state "Sold secondhand hand from Macy's" on the site. She said I now need the UPC number of the order as I didn't save the receipt. Due to the normally good quality of Kohl's goods I did not. So did the shipper somehow ship a jack that is EXACTLY the one pictured on Kohls.com, or is Kohls buying product from Macy's at cost that they could not move. I'm leaning towards the later, which I find very interesting. I can assure you, won't be ordering from your site again, or shopping your stores if this is the case. I (used to) spend at least over 1,000 a year at your stores, along with my co-workers and relatives. not anymore. Word of mouth goes a long way, especially through office gossip. I am now stuck with a 136.00 jacket that lasted a week. I won't be making that mistake again. I'm from Point Pleasant, NJ, you may recognize the name as we've been in the spotlight over the last few months for some pretty negative reasons. After all we've gone through around here in the previous months, the last thing I needed this year was more stress, particularly before the holidays.
Extremely Unsatisfied (former) Customer
Tom Gerstner