CanvasDiscount.com / BestCanvas.com
Complaint 19022 Details

  • Date Occurred: 09/02/2013
  • Reported Damages: $91.94

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Orders 4 12X16 prints on canvas on a 3/4" frame. Company took the money, sent me a Fedx tracking number which indicated shipping on Sep 2, 2011 with a delivery date of Sept 6. No delivery on sept 6th and when I checked the tracing number again it only had an estimated ship date of Sept 2 and nothing else. Sent email to company, no reply, tried to call, no answer get "Enter access code" recording after many rings. Have check then out and find many complaints and am doubtful I will hear from them.

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Comments

  • Rachel-Bestcanvas
  • Rachel-Bestcanvas SBID #f9167b52a2
  • Posted 08/17/2014
  • Dear Customer, Thank you for your feedback. We are very sorry that your order wasn't delivered in a timely manner. I would very much like to understand the situation better and work together with you to find a solution. It would be great if you could send me an email at [email protected]. We are proud to say that we are now shipping out all orders within 24 hours. Due to higher than normal request volumes, we unfortunately experienced delays in the processing of our messages in the past. Our current support team is working hard to process all requests quickly and I can personally guarantee if you write us you will get a response within 1-2 days. Thank you for your cooperation!
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Business Profile Summary

  • CanvasDiscount.com logo

Company Statistics

  • Complaint Against CanvasDiscount.com
  • Complaints Filed: 61
  • Reported Damages: $5,542.72
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