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Complaint 189312 Details

My grandson signed into my bigpond account from his computer to check the internet usage for performance issues, and when I opened up my emails there was an email sitting in the junk folder that read as following:

Dear Account Owner.

VERIFY THIS EMAIL ADDRESS TO AVOID IMMEDIATE CLOSURE

We have recently confirmed that different computers have logged onto your Hotmail account and multiple password errors have been entered. We are hereby suspending your account; as it has been used for fraudulent purposes.. Now we need you to reconfirm your account information to us. Click your reply tab, fill in the columns below and send it back to us or your email account will be suspended permanently.

Name: .........................................
User Name :...................................
Password: ...................................
Reconfirm Password :...................
Date of Birth ................................
Country or Territory......................

Here are some ways to help you manage your account after you reconfirm your account.
Create an archive - Set up a folder on your PC’s hard drive where you can save large attachments. Then just delete them from your inbox. You’ll still have them and your in-box will be that much smaller.
Make your filters work for you- Did you know you can set up your Hot mail account to immediately delete junk e-mail? Go to Options, and click Filters and reporting. Under the “Delete junk e-mail” section, select Immediately to delete junk e-mail right away. Once you’re finished, click Save and you’re done.
Delete a bunch of mail at once- Go to your Junk and Deleted folders, and clear them out by clicking the “Empty” button in the action bar.
Sincerely,
The Windows Live Hotmail Team

My grandson is very certain that this is a scam and wants to know if we may have lost some of our personal information.