New Vitality
Complaint 18658 Details
- Date Occurred: 09/01/2013
- Reported Damages: $47.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
ON TELEVISION THEY ADVERTIZED LUMATONE "FREE SAMPLE" SO I WANTED TO TRY IT AND ORDERED IT WITH $5.95 SHIPPING AND HANDLING. THE FOLLOWING MONTH 9/1/11 THEY BILLED MY DEBIT CARD FOR $47.00. MY BANK CANT DO ANYTHING CAUSE ITS AN INTERNET ORDER AND WHEN I FINALLY GOT THEM ON THE PHONE AT 2:12 PM TODAY 9/6/11 AND SPOKE TO HELEN I.D.#1387 SHE STATED THERE WAS A BOX THAT WAS CHECKED (WHICH I NEVER CHECKED I HAD UNCHECKED IT) AND THAT BOX WAS AUTHORIZING A MONTHLY ORDER OF THIS CRAP THAT DOES NOT WORK. THIER CUSTOMER SERVICE NUMBER I 800-943-6465 AND THIS IS A SCAM DESIGNED TO RIP PEOPLE OFF. THEY SAID I HAVE TO SEND THE PRODUCT (WHICH I NEVER ORDERED) BACK FIRST BEFORE THEY WOULD GIVE ME A REFUND, THIS IS MY DAMN SOCKIAL SECURITY MONEY AND THEY STOLE IT , I WANT IT BACK.
BOND PACE
(Personal Information Removed)
- THEGODFATHER4U SBID #7eb29b62bb
- Posted 09/06/2013
Comments
- New SBID #N/A
- Posted 09/15/2013
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To Mr. Pace,
In response to your complaint, New Vitality followed our standard policy and procedure with the customer as outlined below:
We market our line of natural health and cosmeceutical products over the TV, radio and via our website. As stated by you an order via our website contacted us on August 1, 2011 for the free sample of Lumatone®. The order was placed for a 1 month supply of the product and there was an agreement to receive future shipments of 1 bottle every month automatically to get free sample product.
The website clearly explains the terms of the Program and the customer is required to check an “Agree To Terms” check box to proceed with the order. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer and on the order confirmation email that is sent to the customer.
Preferred Customer Program participation disclosure is very important to us as such the customer’s invoice shows they are on automatic shipment and includes the hours of operation and the phone number for Customer Service to contact us if they are not satisfied with their order.
We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with our department manager Marques, that phone number is 1-800-943-6465 and his extension is 1236. I promise that we will do everything possible to make you a happy customer.
Thank you.
Customer Service
Farmingdale New York
United States
www.lumatone.com -
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- Juli2012 SBID #a4ba005ad3
- Posted 09/18/2014
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I saw the free trial on television too and quickly ordered because it seemed like it would help my dark eye circles, i have to say i was not expecting anything for free , since i shop online often and i knew that they would continue to send the product and charge my debit card.However lumatone did not work for me, i was not impressed. I didn't notice any diferrence and in fact i usually use a night cream that works better for me.I won't say it the worst cream i have ever used because it is moisturizing . I got the second pakage and had not even finished the "free trial " i dont seem to notice any help so i stopped using it and went back to my other night cream from jafra cosmetics. But the new vitality customer service Is horrible !!! I have been calling and calling to cancel and still no answer. This honestly has been by far my worst online shopping experience and i will go to my bank see if they can do anything to stop this company from charging me the monthly $40 something dollars . I sent the package and wrote a note hopefully they see it and wont send me another cream and bill the following month. Im extremely upset do to the fact that i have been dialing the customer service number
1-800-943-6465 almost everyday for the last 2-3 weeks and still no response just answering machines . I wouldn't mind paying the money if the product would work for me but it just didnt so i dont want to have to continue paying a 2nd eyecream if i won't use it. Im beginning to think this company is a fraud . All i can do i wait and see if a customer rep. Ever Answers my phone , ill post the updates ...
-JUlietA
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- New SBID #353a34a7ae
- Posted 09/20/2014
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To Julie,
In response to your complaint, New Vitality followed our standard policy and procedure with the customer as outlined below:
We market our line of natural health and cosmeceutical products over the TV, radio and via our website. As stated by you in your complaint an order via our website contacted us for the free sample of Lumatone®. The order was placed for a 1 month supply of the product and there was an agreement to receive future shipments of 1 bottle every month automatically to get free sample product.
The website clearly explains the terms of the Program and the customer is required to check an “Agree To Terms” check box to proceed with the order. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer and on the order confirmation email that is sent to the customer.
Preferred Customer Program participation disclosure is very important to us as such the customer’s invoice shows they are on automatic shipment and includes the hours of operation and the phone number for Customer Service to contact us if they are not satisfied with their order. You can also contact us via email or standard mail.
We value you as a customer and never want you to have any dissatisfaction. Please call our direct number at (631)-777-7767 X 1383 for a customer service Supervisor and we will be more than happy to help you.
Thank you.
Customer Service
Farmingdale New York
United States
www.lumatone.com -
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Company Statistics
- Complaint Against New Vitality
- Complaints Filed: 21
- Reported Damages: $1,550.36
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