Reno Toyota (Warning To Customers!)
Complaint 184881 Details

During the the sale interview and finance interview at Reno Toyota; I asked about and requested financing with my credit union which I had previously financed with, but was told that my credit union did not finance for the length of time my new contract would be using; leading me to believe this was the only option available to me. The contract was consequently written and placed with financing through Toyota's own finance company at the rate of 6.65 % interest. However a few days later I learned that my credit union did in fact offer the length of time allowed to finance my car and at a significantly lower interest rate. Not only was this information withheld from me, but I feel I was intentionally misinformed when I inquired about and requested financing with my credit union.
Then during a subsequent conversation with the finance department regarding these issues, I was again told they were ignorant of the fact my credit union offered these services, yet according to my financial institution the finance department was informed and knowledgeable of these financial lending policies as this information had been previously provided to Toyota's finance department. I feel, as did my financial institution, that this was a deliberate disregard for my request in an attempt to coerce me to finance though Toyota by means of deceptive information and at a significantly higher rate, for the purpose of increasing RENO TOYOTA's revenue. Additionally I was denied the opportunity to rescind my purchase (which was within the 72 hrs and permitted under these circumstances) due to Reno Toyota selling my vehicle and not responding to my requests which were in writing, phone, FAX, and multiple visits to the dealership.