Adam Cooper
Complaint 179959 Details

Ace Cash Express Loan Online.
They approved me for $1500.00 loan, Repayment of loan in 10 monthly payments, beginning on Jan.15, 2013.
They said I had to pay the first payment up front. I had to buy a MoneyPak card and this would show the funds were on the card, but they wouldn't withdraw it until the first payment due date. I did that and they didn't deposit my loan of $1500.00 and they said it would take two hours for the funds to be in my account. Adam Cooper called this morning and asked why I didn't contact him after I received the $1500 and I told him because I haven't received the money yet. He was mystified as to why. He said the funds had be sent to the dept. that handles the money and it should have been deposited because i was approved for $1500. He transferred me to Jack Matthews who is in charge of the Merchant department. Mathews said because of my credit I had to pay an additional $399. I told him I didn't have that kind of money and he told me to see what I could do. Matthews tranfered me back to Cooper and he said he couldn't do anything about it and asked if I could get the additional money and he apologized. I said I would call him back and now no one has answered all afternoon. I contacted the privacy and terms department at 800.224.4338 and spoke with a representative (Ann) who said they don't make $1500 loans in Oregon. She checked and there was nothing in her computer showing this transaction. She believes this is a SCAM!!!! I had to borrow the money from my sister and now she is out all this money and her payday loan with Ace Cash Express is due Monday the 19th and she can't pay it. I showed Cash Express I had the first payment loan of $169 availble, and they said it was to show good faith, since it was an unsecured loan of $1500.
The company said they wouldn't take the money, it just shows I do have an income. Now your company, ACE CASH EXPRESS won't give me a loan or any of my money back. Here is the information I have. Cash Express, 1940 14th Street NW, Washington, DC 20009. (202)738-1008. The Senior Manager Adam Cooper who approved my loan for $1500.00.