Sylk Skin & Vitalyze
Complaint 175896 Details
- Date Occurred: 11/07/2014
- Reported Damages: $79.87
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I ordered 'free' trial samples of these skincare products which were advertised through facebook. All I had to pay for was delivery. However, without my knowledge I have now been 'subscribed' to receive the products monthly at a cost of $79.87 per month. This amount has been debited from my bank.
It appears as if it's one of those "should have read the fine print issues".
When I have called the customer services number this is what happens: They tell you they can't cancel the subscription - it has to be confirmed ????? If you ask to speak to a supervisor they are on the phone to someone else. No, you can't wait on hold. Then they
either cut you off, or pretend there's a problem with the line/technical difficulty with their computer etc, basically anything to prevent any progress or resolution on the issue. I have been cut off/hung up on four times today. At this point, I am basically being not allowed to cancel the subscription I didn't even (knowingly) sign up to.
- Chris SBID #c71f545fa2
- Posted 11/07/2014
Comments
- Lisa6 SBID #68cd36e1c3
- Posted 11/08/2014
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This just happened to me too!!! 79.87 charge!! what the heck, i thought it was a one time deal and i never received anything in the email saying you had to call within 15 days to cancel future orders!! Call your bank to stop future debits!
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Similar User Submitted Complaints ▼
Vitalyze And Sylkskin Products Complaint 195588 for $79.87
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Anonymous
- Posted on 12/31/2014
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Company Statistics
- Complaint Against Vitalyze And Sylkskin Products
- Complaints Filed: 321
- Reported Damages: $73,888.32
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