BuySku.com
Complaint 174643 Details

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9/2/2012 7:06:48 AMVictor:
Order No. 920120817070748311091 View this Order
Hello.
I have bought this phone from you to elderly woman.
It does not see any networks.
That's what I have when trying to setup:
-=-=-=-=-=
Network setup/Network selection/New search
Registering... Failed to register
Select Network/Searching... Failed to search network
-=-=-=-=--=
I live in Nova Scotia, Canada. My wireless provider is Rogers. I have shown your phone to Rogers support and they confirmed that phone does not see the network.
Can you exchange this for a working one, please?
Thank you,


2012-09-03 10:18Admin159 :
Dear Customer:
Sorry for inconvenience caused you,
Can you send us a vedio about the problem for reference?
Then we will help you solve the problem asap,
kind regards
alice
Customer Service Team

2012-09-04 00:04You :
Please check this video:
http://youtu.be/Q2eIgiEPf7Y
..and find the photo in attachment.
This SIM card works in other phones.
Victor
Upload Image:

2012-09-04 10:56Admin159 :
Dear Customer?
Sorry for inconvenience caused you,
Actually,therearetwo kinds ofmobile telephonesystems CDMAandGSM
they canoperateinthefrequencyof800,85019 00gigahertz.But ifyouputyourmobile phoneabroadbringCanada,itmay notoperatenetworkinCanada.
kind regards
alice
Customer Service Team

2012-09-04 18:23You :
So what?
This phone supports GSM, my provider ROGERS also uses GSM. I have sent you a photo with ROGERS GSM Sim card installed into your phone.
If you will read your info on the phone: http://www.buysku.com/wholesale/1-8-quot-Single-SIM-4-Band-GSM-Unlocked-SOS-Elders-Cell-Phone-with-FM-Radio-Torch-White.html
you will see in Features, that your phone is compatible with Rogers network:
"- ----Canada: Rogers, Fido"
Please replace the phone with the working one!
Victor

2012-09-05 11:02Admin159 :
Dear Customer:
So you use the GSM ,not CDMA ,right?
kind regards
alice
Customer Service Team

2012-09-05 17:49You :
YES

2012-09-06 10:16Admin159 :
Dear customer:
Could you please try to "Restore Factory Settings" your phone. you can try to do that like this:Press Start > Settings > Security > Restore Factory Settings.
but you need to pay attention that if you Restore Factory Settings, all the informations in your phone will be missing,
If it still can't work ,then we will help you exchange it,ok?
kind regards
alice
Customer Service Team

2012-09-06 22:19You :
It requires the password to re-set to factory defaults. I did not set up any passwords, so, it is from factory. I tried randomly 111111,111,12345,..., etc, - no luck, it says: wrong password.
Please look into this video: http://youtu.be/-B5rrozFZRs
Besides, from time to time phone drops menu and goes to the "calling" mode; at least 1 time it spontaneously rebooted when I was in menu mode.

2012-09-07 11:09Admin159 :
Dear Customer:
The password is 1234 or 0000 or 1122
kind regards
alice
Customer Service Team

2012-09-07 20:58You :
password 1122 works.
I reset settings to the factory default, and phone rebooted.
It still does not see any GSM networks.
Please check the video: http://youtu.be/X7SoSAAj2Mo

2012-09-10 09:45Admin159 :
Dear Customer:
Sorry for inconvenience caused you,
Maybe you can return to us for exchange,ok?
kind regards
alice
Customer Service Team

2012-09-10 18:13You :
That is what I am asking about from the first message.

2012-09-11 09:58Admin159 :
Dear Customer:
ok, You need to prepay the return postage. After the arrival of your returned package, we'll refund the postage for you, but plz be advised, we could afford no more than 10% of the returned product value as a make up for the postage. Please click here https://www.buysku.com/Help/helpDetail-37.html to get more details.
Can you accept it?
kind regards
alice
Customer Service Team

2012-09-11 21:47You :
Dear Alice:
in other words, you want me to sponsor you for spoilage phone $10-$3.60=$6.40? $10 is the minimal cost of postage here to China. And this is only if you will make the postage refund (question), if you send me the next phone (question), and next phone will not be broken as the fist one (question)?
It is not fair.
Did you put your reputation losses in equation?
But I still need the phone for the old lady as soon as possible, so I have to accept your conditions, if there's no other way.
Please provide the address to send you the parcel back.
~VK

2012-09-12 11:31Admin159 :
Dear Customer:
Sorry that we could afford no more than 10% of the returned product value as a make up for the postage.
But we can resend a good working phone to you ,the shipping cost is assumed by us.
We are sorry for the problems, you can return the package to us within 15 workdays from the delivery time at your cost by registered mail way with a tracking number,not by express airmail. and email us back with the photo of the postal receipt and the tracking number. We'll have the return product checked and arrange the resend if the problem was confirmed.Plz do keep the the accessories and outer package are intact, otherwise a refund or resending is not permitted.
We will change the product at your request after we receive the package. About the postage make up ,please take the link as the references:
http://www.buysku.com/Help/helpDetail-37.html
However, please make sure that the package meets the following requirements:
First, the product hasn’t been used, quality problems not included.
Furthermore, there is no quality problem due to abuse or misuse.
What’s more, the accessories and outer package are intact.
Please return the product via AIR MAIL to :
Chenjian

Room 659 (509 ), Huafa Bulding, Zhenxing Road, Huaqiangbei, Futian District, Shenzhen, Guangdong Province, China
Post code: 518000
(PS:Please DO keep the accessories, outer pack and bar code INTACT, otherwise a refund or resending is not permitted.)
Please write your order No., SKU code of the return product on a piece of paper inside the package for us to verify.
If there is anything else that we can do for you, please feel free to contact us.
Sorry for the inconvience and thanks for your understanding in advance.
Sincerely
alice
Customer Service Team

2012-09-14 04:16You :
Dear Alice,
Please find in attachment the Canada Mail receipt as I sent the parcel with phone back to you.
Not sure if the picture really uploaded..
Hope to receive the replacement ASAP.
Thank you.
Upload Image:

2012-09-17 11:27Admin159 :
Dear Customer:
Thanks for your mail.
But I can't see the tracking NO.???
kind regards
alice
Customer Service Team

2012-09-18 04:56You :
Dear Alice:
I have been to the Post Office asking about the tracking number.
They explained that sending with tracking options will cost me for this phone 36 dollars, which makes no sense at all sending it.
There's no tracking number.
You should receive the broken phone in ~ 2 weeks.
Victor

2012-09-18 18:10Admin159 :
ok ,We will inform you if we have received it,
Please wait more patiently

2012-10-06 01:50You :
Hello Alice (Admin159?)
Can I remind you that on September 14th I have sent you a parcel with the broken phone for replacement.
When I can expect the replacement to happen?
Thank you,
Victor

2012-10-09 10:56Admin159 :
Dear Customer:
We haven't received your returned package.
We also can't track where your package because of no tracking NO.
We will inform you if we have received it.
hope you can wait more patiently
kind regards
alice
Customer Service Team

2012-10-24 04:06You :
Hello Alice:
I sent the package on September, 14.
Today is October, 23rd.
Where is my phone?
Victor

2012-10-24 11:14Admin159 :
Dear Customer:
Sorry that we still haven't received your returned package.
kind regards
alice
Customer Service Team

2012-10-26 06:25You :
Dear Alice and all the Customer Service Team:
It looks like I lost here 2 months, patience and money.
Does BUYSKU.COM understand how much its reputation loss cost?
I cannot express all my disappointment here. Do you like me expressing it elsewhere in the network community?
Still your's,
Victor

2012-10-26 15:49Admin159 :
Dear Customer:
Sorry to make you disappointed.
but we really haven't received your returned package
Do you mind us sending you a coupon with 10% off discount for compensation.ok?
kind regards
alice
Customer Service Team

2012-10-26 18:10You :
Alice,
I would prefer you sending me a WORKING phone.
OK, I will wait one more week for your message that the phone is sent.
Thank you,
Victor

2012-10-27 11:34Admin159 :
Dear Customer:
Sorry that if we haven't received the phone you returned, Maybe we can't resend a good one for you.
Hope you can understand it,
kind regards
alice
Customer Service Team

2012-11-04 05:45You :
On more week passed.
Dirty, fraudulent business of yours.
I will do my best to protect from you as many people as I can. Watch your ads in all anti-fraud lists.
Hope, you can understand it, Alice.
Regards.