Just Energy
Complaint 173428 Details

I SIGNED WITH JUST ENERGY IN JANUARY 2008 FOR A FIVE YEAR TERM. THEY PROMOTE SAVINGS ON YOU HYDRO BILL- ON THEIR WEB SITE ETC. MY HYDRO BILLS HAVE BEEN EXTREMELY HIGH THIS YEAR AND IN AUGUST AND SEPTEMBER I ATTEMPTED TO INVESTIGATE THE CAUSE. ULTIMATELY, I DETERMINED IT WAS BECAUSE OF CHARGES BY JUST ENERGY. IN SPEAKING WITH OTTAWA HYDRO, I DETERMINED THAT I HAVE PAID AN EXTRA AMOUNT OF $500.00 THIS YEAR BECAUSE OF MY INVOLVEMENT WITH JUST ENERGY. I CONTACTED JUST ENERGY ON MANY OCCASIONS COMMENCING IN AUGUST AND SEPTEMBER. I DEMANDED CANCELLATION OF MY ACCOUNT AND WRITTEN CONFIRMATION FROM THEM IN EARLY SEPTEMBER. I NEVER RECEIVED THAT WRITTEN CONFIRMATION EVEN AFTER SEVERAL PHONE CALLS ATTEMPTING TO DO SO. THEY DID PROMISE TO CANCEL MY ACCOUNT WITHOUT PENALTY BECAUSE I AM A SENIOR CITISEN. THEY DID NOT CANCEL THE ACCOUNT UNIT A FEW DAYS AGO AND MY CURRENT HYDRO BILL HAS AN EXCESS CHARGE OF $100.00 THAT THEY CHARGED ME.I HAVE NOT EXPLORED THE ADDITIONAL CHARGES FOR PREVIOUS YEARS BUT HAVE REQUESTED A $500.00 REFUND FOR THIS YEAR AND THEY JUST IGNORE ME.