OneGreatFamily.com
Complaint 173347 Details

OneGreatFamily offers to link gedcom genealogies. To sign up for the 7 day free trial you have to give a valid credit card number. They claim they have a cancellation process but in practice it does not work. Effectively it is an ongoing scam. They did acknowledge my cancel request on 31 Mar 2010 with “press on this link to finalize the request”. This lead to advice to phone the Billing Dept (in USA Mountain Time business hours). This was appears contra to their FAQ #7 where, for non-North American clients, you will be sent a “email describing how to finalize your cancellation”. Never did manage to get through on that phone number. Sent many emails explaining this and requesting cancellation but they still process direct debit at $US 79.95, although the billing period has changed from 31 Mar to 31 Aug each year. They now don’t acknowledge any emails and they offer no other method of communication