LightInTheBox.com
Complaint 172704 Details
- Date Occurred: 10/12/2014
- Reported Damages: $240.00
- Location: China
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Ordered a dress from what looked like a UK site
Asked first if the sizing was UK as I wanted a UK size 6, they assured me I would get a UK size 6. What I got was A dress with a size 6 label but was more like a UK size 12, It swamped me and is of no use. when trying to get a replacement I discovered this is a Chinese drop shipper, they wont give a phone number even tho I speak fluent Chinese.They will not give me an address to return the dress and will not refund. I am at present going through a paypal dispute with them as this was the only way to get their attention.
I am very disapointed I feel they misrepresent their country of origin and offer no real customer service only delaying tactics to get the paypal payment past the date for dispute. after looking at sites listing other problems i now know I made a big mistake ever buying from them. even the photo of the live chat is a western woman, what fakes
- Seeking Resolution: I'm Looking for a Refund
- Refund Amount: $ 240.00
- Kickmydog SBID #6b5d6f2ca9
- Posted 10/29/2014
Comments
- Angelie SBID #75f6bb221f
- Posted 10/30/2014
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Dear Customer,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox
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- Kickmydog SBID #6b5d6f2ca9
- Posted 10/30/2014
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after making a paypal dispute I have been offered a full refund inc return postage, however after reading the item below I would advise anyone never to end their paypal dispute as you can never reopen it later if they dont keep their promise. anyway a full reund will end the dispute automaticaly.
Dear Customer,
Thank you for writing to us. We apologize for any inconvenience we might of caused you. I regret to inform you that the status of your payment has been frozen by PayPal. In order to unfreeze your payment, please contact PayPal promptly and remove the dispute you filed on the order.
Then we will arrange to refund to you asap
Thank you for understanding.
best regards,
customer service
Anything else we can help please feel free to contact with us
LightInTheBox .com
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- Kickmydog SBID #6b5d6f2ca9
- Posted 11/02/2014
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ok I got my money back through paypal. so I am happy.
I would never use this site again. I returned the item via fedex collect as they have an account with them . I just put return to sender snd dropped it off at fedex no cost to me. its still sitting in Shanghai as they wont accept delivery. Who cares I got my money back. -
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Company Statistics
- Complaint Against LightInTheBox.com
- Complaints Filed: 28
- Reported Damages: $4,076.27
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