Airfare.com
Complaint 172183 Details
- Date Occurred: 10/23/2014
- Reported Damages: $1,800.00
- Location: washington DC
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I'm a victim of airfare.com.They displays some amount on the website some other amount when we want to buy a ticket and some other amount when we want to confirm a ticket.This happened to me and they booked the ticket with a very high halting time and when they send me the itinary, after confirming ticket i was shocked seeing the timings.When i asked them to cancel or refund the amount they are asking to pay 400$ for cancellation or 350$ for changing timings.I just want to get rid of the ticket with my money back. Even the airline is ready to cancel my ticket but the travel agency people refused to do so.Can anyone help me out to solve this problem.
- Seeking Resolution: I'm Looking for a Refund
- Refund Amount: $ 1,787.48
- hani197 SBID #b0ff333099
- Posted 10/27/2014
Comments
- Knight SBID #4fa0b498b8
- Posted 12/12/2014
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First let me apologize about the experience that you have had with our change department. I can totally understand your frustration with a few of our policies, but please understand that dealing with a travel agency and dealing with an airline are totally different. Airfare.com is a wholesale operator; this is like buying in bulk. We are imposing the rules that you agreed to when you booked online with our site. Airfare.com has highly discounted tickets; these tickets come with higher than normal rules and restrictions. These rules and restrictions were given to you before you booked and because you had a reservation with us you would have to agree to the rules.
When looking for a situation that had you or involved I could not find one in our system. If you do have a booking with our company please send me the information so I can help you with your complaint. Again if you have a problem please send your information to [email protected] and I will be more than happy to help.
I really do apologize about this situation and hope this sheds some light on the matter because we are not trying to cheat, and/or mistreat anyone. We are simply providing a service and as everyone knows rules and restrictions do apply. They are on our website for everyone to see. Again I hope this clears things up. If you have any concern, please contact me by emailing at [email protected]. I will look into this for you.
Thank you,
AJ Knight
Customer Care Supervisor
Airfare.com Team. -
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Company Statistics
- Complaint Against Airfare.com
- Complaints Filed: 2
- Reported Damages: $6,800.00
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