chysler
Complaint 17162 Details

We received this letter from Star Central (case number S1121000009)---Release date 8-17-2011

Symptom/Vehicle Issue -- Light throttle reverse shudder

Certain drive train combinations may experience a condition where at low vehicle speeds, the transmission fluid flowing from the impeller to the stator can be momentarily interrupted. This interruption cause's torque to be briefly interrupted causing the perceived shudder. Once the vehicle moves above above 2-3 mph, the shudder gradually disappears as the torque interruptions become less noticeable. "Unfortunately there is no repair for this issue" and is a common characteristic of most torque converters under high slip/low speed conditions but is most noticeable on these specific applications due to the low reverse gear ratio. If you compare to another similar vehicle, you'll most likely have the same condition.

My Chrysler claim number is 21269058 (claim filed on 8-23-11)

Our claim manager's name is Janesca, and she told us there is nothing that Chrysler can do. This is a serious problem and should have been disclosed to us before we purchased the van.