Precision NuWave Cooktop
Complaint 171550 Details
- Date Occurred: 10/17/2014
- Reported Damages: $239.00
- Location: Infomercial
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I saw the offer on TV and wanted to give it to my wife as a gift for our anniversary. The rep said it would be shipped within 24 hours of 10/17/12. I understood that the product would be at my house no later than 10/19/12. Our anniversary was 10/20/12. I thought for sure since the Nuwave PIC didn't arrive on 10/19/12, the Nuwave PIC would be at our door any minute on 10/20/12. I kept telling my wife to look at the front door for her gift. The product came late in the afternoon of 10/23/12! My wife and I was so disappointed that we haven't even opened the box (so I'm not sure if all the items I ordered are in the box). I can't believe I was mislead about the delivery date after being severely overcharged for shipping and Handling (even the Nuwave rep said the price for shipping and handling is outrageous). I will never buy another product from this company again.
- Michael SBID #5c07310670
- Posted 10/25/2014
Comments
- Hearthware-Jeremy SBID #541a643e74
- Posted 10/26/2014
- Hello, my name is Jeremy. I am the Social Media Coordinator for Hearthware, the makers of the NuWave PIC. I am terribly sorry to hear about the delayed receipt of your product. I would like to make one clarification. I apologize if you misheard the agent, but we do not offer 24 hour shipping, but rather 24 hour processing. Typically, whenever customers accept 24 hour processing, they can expect shipment within a few business days. However, once the order is processed, the actual package is in the hands of the shipping company, so unfortunately, once this is done, we cannot control the efficiency in which your package is delivered. I hope this helps clarify any misunderstandings concerning your order delivery. If you have any more questions or concerns, feel free to send me an email at [email protected].
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Company Statistics
- Complaint Against Precision NuWave Cooktop
- Complaints Filed: 76
- Reported Damages: $12,041.87
What is SBID?
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