Sunset Publications
Complaint 171295 Details

They underhandingly sell you magazines priced for the next 5 years with no control of subscriptions or way to contact to change/cancel the subscriptions I received a phone call from Sunset Publications in July on my cell phone. The company rep said she needed to verify my account information for my magazine subscriptions. I answered all of her questions & confirmed my information. It wasn't until the end of the conversation I realized that I was completing an order for magazine subscriptions. The agreement was a monthly charge of $59.95 every month for 5 years. When I heard that, I wanted to cancel right then & there. Rep said I couldn't & had to wait for a letter that would explain everything to be able cancel within 30 days. Two days later I was charged 2x's the amt, $119.90. I immediately tried to contact the co. to cancel. However, when I tried to return the call w/ the phone # they called me with I got a message saying it was disconnected. A few days later I received another phone call about reducing my fee. I told them they overcharged my account and that I wanted to cancel, then they said yuo're past your 30 days. WHAT, I never received any information to allow me to cancel as I was told. I waited for this but never received it. I wanted to stop charges w/ my CC & couldn't so my CC EXP Date was changing along with the 3#'s on back thinking they won't be able to charge me now. Not so. The charge went through even though the information changed. I now have to cancel the card. A rep called me again to "reduce my payment". I just wanted to cancel. The rep said I couldn't cancel now because it was after the 30 day cancellation period. She told me they sent out the cancellation information & that I failed to cancel within the first 30 days & that I just had to deal with it. I told her that I didn't receive anything in the mail to cancel or change which magazines I was receiving. She said that I probably tossed the letter out as junk mail. I told her that this operation was a scam & how can you feel good at night when you go home to sleep! So I just keep refusing the magazines and have canceled the CC. I'm sure they'll be calling soon.