Forever Comfy
Complaint 168524 Details

Be careful ordering from this company. On 10/13 I saw an infomercial on TV about the Forever Comfy pillow. I went to their website and purchased the product for $19.95 plus $10 for extra thick gel and $9.95 shipping. It didn't allow me to see the total until I had completed my transaction. The total came to over $64! I looked for contact information on their site for customer service but was unable to find it. A friend found their phone number but they are closed on weekends. First thing Monday I called them and cancelled the order, cancellation confirmation # 254542012. As far as I knew there was no problem.

Today, 10/17 I received an email notification that my order had been shipped. I immediately called them and was told that there was nothing they could do because it had already been shipped. He did some double talk about how they don't get the information for at least 48 hours and because they try to get orders out quickly blah, blah, blah. None of what he was saying made good sense. He said he could credit my account $20 for the difference in the advertised price and what I was charged but I don't want to deal with this company at this point. He said I could return it and pay for the shipping but I don't think I should have to do this. I'm a disabled senior and returning it would be difficult and expensive. When I told him I would contact my credit card company he hung up on me.

I think them sending it out after I cancelled the order was a scam. Overcharging and not allowing customers to see the final price before buying is also a scam.