Forever Comfy
Complaint 166838 Details
- Date Occurred: 10/04/2014
- Reported Damages: $114.40
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
A classic bait and switch Internet merchant!
On October 2nd I attempted to order one (1) Forever Comfy Cushion for my wife. The cost for the item was $19.95 plus $9.95 P&H for a total of $29.90. After making this selection on the merchant’s website, I was bombarded with a series of special offers as I attempted to complete the order and checkout. Each time a special offer appeared on the screen I declined.
When I declined the last special offer I immediately received an “Order Completed” message and no summary of the order or total cost was ever displayed prior to the “Order Completed” message appearing. When I received an Email confirmation for the order, it showed that four (4) items were ordered and the total charge was $114.70. I immediately called the merchant’s Customer Service number, but after 3 attempts and being place on hold for over 15 minutes each time, I gave up.
On October 4th at 9:16 AM I was finally successful in reaching a Customer Services Rep named Annette. I advised her that I only ordered one (1) Forever Comfy Cushion and requested that the order be corrected. Annette claimed that the order had been shipped and could not be changed or cancelled. I told her I would refuse delivery of the items and dispute the credit card charge.
On October 6th at 1:40 AM I received an “Order Has Shipped” Email from the merchant. But when I checked FedEx’s website the following week their records showed that they did not receive the parcel until October 8th at 11:15 PM.
On October 12th at 12:36 PM I refused delivery of the parcel and requested that it be returned to the shipper.
- Anonymous SBID #893d6c0272
- Posted 10/13/2014
Comments
- Bobby SBID #bbb039b0b9
- Posted 10/15/2014
- I ordered 1 the big thing being 1. By the time I finished all the dumb offers and got to the end they had me down for 2 at 80.00. I ask if all there orders were done like this and she said no. Of course not. Got hold of c s and think I have it straitened out. Typical deal the price was wrong even if I had ordered 2 it should have been about 60.00 Just another rip of company that can do to the the consumer and get away with it. I never write these but I am burnt out on fraud.
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Company Statistics
- Complaint Against Forever Comfy
- Complaints Filed: 143
- Reported Damages: $12,282.58
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